SUN RUNNER STORE POLICY
Return, Exchange & Refund Policy
At Sun Runner Athletic Co , we want you to feel confident and comfortable in every piece you wear. If you're not completely satisfied with your purchase, we’re here to help!
Returns & Exchanges
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Items can be returned or exchanged within 30 days of the purchase date.
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To be eligible for a return, items must be unworn, unwashed, and in their original condition.
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Sale items and custom pieces are final sale and cannot be returned or exchanged.
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Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.
Refunds
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Refunds are issued only to the original payment method once the returned item is received and inspected.
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Please allow 5-10 business days for your refund to process after we receive your return.
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Original shipping costs are non-refundable.
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If you receive an incorrect or defective item, please contact us within 7 days of delivery for a full refund or replacement.
Shipping & Lost Packages
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Once your order leaves our facility, we are not responsible for lost, stolen, or damaged packages.
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If your package is lost in transit, please contact the shipping carrier directly to file a claim.
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How to Initiate a Return or Refund
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Email sunrunnerco.help@gmail.com with your order number and reason for return.
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We’ll provide you with a return authorization and instructions on where to send your item.
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Once we receive and inspect your return, we’ll issue a refund or store credit within 5-10 business days.
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Your self-love journey is important to us, and we want you to feel amazing in our clothing! If you have any questions, don’t hesitate to reach out.
